Privacy policy

Supplier Shortage Workflow · Supplier Workflow Tools
Last updated: October 8, 2026

Supplier Workflow Tools provides Supplier Shortage Workflow to help merchants track supplier delivery shortages, damage, credits, replacements, and follow-ups. Contact us at travelscape10@gmail.com for support or privacy requests.

Information we process

We process your Shopify store domain and identifier, installation permissions, authentication tokens and session information. Depending on the Shopify session, this can include the signed-in staff member’s identifier, name, and email. We read product information to let you select products for claims, and check subscription status through Shopify.

We store information you enter into claims, including supplier names, references, item descriptions, quantities, amounts, notes, follow-up dates, recovery history, and uploaded evidence files. Please do not enter customer personal information or sensitive personal information in notes or files. The app does not request access to Shopify customer or order records.

How information is used

We use this information to authenticate access, operate the app, enforce subscriptions, calculate and display recoveries, provide support, and investigate service errors. Shopify manages app billing; we do not receive your payment-card details. The app does not automatically contact suppliers.

Service providers and sharing

The app is hosted on Render in Oregon, United States, with its database and evidence files on persistent storage. Shopify provides authentication, app hosting integration, and billing. Support email is handled through Gmail. These providers process information to deliver their services. We do not sell personal information or use claim data for advertising. Information may be disclosed when required by law or to protect the service and its users.

Retention and deletion

Claims and evidence are retained while needed to provide the app. After uninstalling, Shopify sends a store-erasure request, normally after 48 hours. On receipt of a valid request, we delete the store’s claims, evidence, recovery history, sessions, and corresponding records in app-managed database backups. Reinstalling before Shopify sends the request can prevent that request. Contact us if you need deletion sooner.

Support correspondence and service-provider logs may have separate retention periods and may be retained as needed for support, security, or legal obligations. We do not promise immediate removal from a provider’s own infrastructure backups.

Your requests and choices

Email us to request access, correction, export, or deletion of information associated with your store, including any personal information inadvertently included in notes or evidence. Include the store domain and enough detail to identify the records, but do not send passwords or access tokens. We verify your authority before releasing or deleting information and aim to complete verified requests within 30 days, subject to applicable law. Depending on where you live, you may also have rights to object, restrict processing, or complain to a privacy regulator.

Security and international processing

We use HTTPS and authenticated store-specific access controls. No storage or transmission method is completely secure. Using the app involves processing in the United States and wherever our service providers operate; privacy protections can differ by location.

Changes

We will update this page when our practices change and revise the date above. Contact travelscape10@gmail.com with questions.